Support & FAQs

General Questions

Now! Register and download the iPad app today!

The Musicology app will initially be available for iOS and iPads.

Musicology is available for iPad or Apple Silicon currently

It’s on the list for the near future and we will be looking into functionality following the iOS launch.

Because Apple is built for music and the arts. Graphics are better, functionality is better, audio and video are better. It’s really the ideal platform for an interactive video conference application. Because all of our features are collaborative and interactive, the flow is ideal on an iPad.

This is very possible in the next version.

No. We have something better that is more secure and keeps our app with a 4+ age rating: the file upload and the built in browser controlled by the teacher. Upload any file to the students room either in the lesson, or before in the portal, and it is saved there as long as you don’t delete it. Annotate on a theory sheet or a piece of music.

No. With the moveability of the iPad it’s not necessary and quite frankly, the students aren’t even looking. If you’d like, you can easily place the iPad on a stand for demonstrations. You can flip the camera for keyboard demos and place it on the piano’s music stand while working on the collaborative features.

In the homescreen, you will see your video and your student’s. On all the features, you will not see yourself and your student will not see themselves. The feedback we’ve heard back on this is: “Thank you!” My student is always looking at themselves and making faces but now they can’t see themselves!”

Musicology isn’t like any other app. This has never been done before. If we’re slightly more than another app you’ve seen, it’s because we’ve spared no expense to bring you only the best custom features, designed by a team of brilliant developers. Also remember that we don’t sell any advertising on the app or collect data and sell to third parties, as many others do to cut costs. That’s not what we’re about, at all, and we never will be. We are COPPA compliant and we don’t store any information about our users. We also use our call line provider, Twilio, because this is a closed-source platform and completely secure, with exceptional support so we don’t have blackouts. We have a giant team at Musicology who make sure it is the absolute best product on the market. We are here to serve YOU and your students!

Using the App

There are three easy steps to register:
Step #1 – Register

  • Go to www.portal.musicology.ca 
  • Create account or Sign In with Apple.
  • Select teacher and fill in the blanks.
  • Agree to terms.
  • You will be directed to a payment page.
  • You will receive a code!

Step #2 – Download App

  • Download Musicology iPad app from the App Store.
  • Open the app on your iPad.
  • Enter the code you received from the teacher portal.

Step #3 – Create a student room 

  • Sign into the teacher portal.
  • Click the Rooms tab
  • Fill in the blanks to create your room.
  • You will not be able to duplicate the same room name or code.
  • Send this code to your student and have them follow the steps to download the app from the App Store.

It’s really easy! Here are the steps.

  • Download Musicology iPad app from the App Store.
  • Open the app on your iPad.
  • Enter the code you received from your teacher.
  • Didn’t receive a code? Contact your teacher for details.

We strongly suggest to use the Apple Pencil. For example, it is much easier to draw or drag & drop notes on the Grand Staff. 

Musicology icon guide thumbnail  To learn about all of the features of the Musicology app, download the Icon Reference Guide here.