Popular Help Topics #1

web app hero

Hello teachers! 

We’ve had a lot of great feedback on our web app since it went live a couple of weeks ago and people are loving the excellent audio/video quality with all the interactive features. Even though we are in Early Access, there are still a lot of great tools to help you teach, like multiple cameras with an easy camera switch button, screen share, a MIDI piano keyboard that highlights on both sides of the screen, a whiteboard where you can upload music theory sheets and work on them together with your student … and that’s just a start. Musicology’s web app will have matching features to the iOS app by August 31st. At this time, our UI/UX team will go in for a final clean sweep to make it all pretty. Musicology is completely usable right now with a very solid foundation. Updates are made off hours so you never have to worry about disruptions.

camera switch icon

Camera switch button

screen share icon

Screen share button

MIDI keyboard icon

MIDI piano keyboard button

whiteboard icon

Whiteboard button

Firstly, here is a little video of what the Web App/iOS  looks like currently and some useful tips to help you get started. Click the link below:

web app overview video button

Here are the most popular FAQs right now:

Q: What browser is best for Musicology?
A: Please use Chrome right now until we have configured Safari and other browsers.

Q: Can I be on my iPad while my student is on their laptop? 
A: Absolutely! The web app will communicate with the iOS app seamlessly.

Q: What do I need to send to my students to connect with them? 
A: If they are using an iPad, tell your student to download the app from the App Store (search for Musicology Online). To use the Web App on Chrome, ask your student to go directly to app.musicology.ca. On both platforms they press ‘I’m a Student’, and enter their code at the time of the lesson. The code never changes. 

Q: How do I register? 
A: Here is a video walk-through of the teacher portal (https://portal.musicology.ca) This is where you will build your student rooms and manage your students files in their rooms. It’s so easy!

teacher portal tutorial button

Q: How do I upload a file on the web app? 
A: The teacher portal will be hooked up to the web app next week but for now, you can drag any file over to the whiteboard that you would like to work on together. 

Q: How do I hook up my cameras and MIDI keyboard? 
A: Just plug them right in. Musicology will recognize anything your computer’s operating system recognizes. Make sure you have everything plugged in and turned on BEFORE you place a call on Musicology. 

Q: Can I have more than one person on a call? 
A: Musicology is currently configured for one-on-one lessons for that great full-duplex audio with layered sound so that you can sing, clap and play at the same time with no audio cuts.

Q: Can I teach drums, violin or flute on Musicology without the audio cutting out? 
A: Absolutely! Our fantastic audio has been optimized to pick up the frequencies specific to music. 

Q: Do I need to use a microphone with Musicology? 
A: No. There is no need to bandage audio connections with equipment—that’s what Musicology is built for! However, you are quite welcome to use one. Opera singers, for example, may want to consider using one for gain control etc., but mics are definitely not needed for standard lessons. 

Q: Do my students and I need to wear headphones?
A: No. Our developers have developed a unique audio code that has the best audio of any platform out there. Yes, it’s THAT good! 

More troubleshooting tips for Chrome

Clear Chrome’s stored data once in a while, by quitting Chrome and reloading it or simply by restarting your computer. Chrome can be a bit of a “data hog” so it’s a good habit to get into. Also, clearing cache and browsing data can help speed up your computer. 

Join our Facebook group Team Musicology to follow users’ questions, reactions and Musicology updates! 

2 Responses

  1. Hi Rebecca,
    Thank you for the helpful tips. Do the students need to pay for the musicology app if they are downloading it from the app store?

    1. It’s free to download from the App Store! Subscription is paid for by the teacher through the teacher portal only for them alone. Student access is always free 🙂

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